We have high quality demands on our products. This is to make sure that you as a parent can feel secure knowing that you’ve chosen the best for your child. As we have received a small number of complaints on the quality of the holder’s clip (the part that you use to attach the product to fabric) we’ve decided to recall the product. The clip contains small parts that may present a choking hazard.
We recommend all customers to return their HeroHolders to us. Please submit the form below to order a return slip, and don’t forget to submit the number of pacifier holders from Herobility that you plan on returning. Once we have received your package, you will receive a refund according to the following:
Customers at herobility.com: We will give a full refund or if you choose to, a personal gift card for herobility.com that equals the cost of the product ($7.99/€7.99 per holder) + free shipping.
Customers at retailers: We will give a personal gift card for herobility.com that equals the recommended retail price of the product ($7.99/€7.99 per holder) + free shipping.
Do you have any questions regarding the recall, questions about something else, or suggestions? Please feel free to contact us.